Responsible Gaming at pj99

We want every player in Bangladesh to enjoy gaming as entertainment — safely, within their limits, and always in control.

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21+ Only — For Adults Aged 21 and Above

Gaming on pj99 is strictly for adults aged 21 and above. If you are under 21, please do not use this platform. We actively enforce age verification to protect minors.

Our Commitment

Gaming Should Always Be Fun

At pj99, we believe that gaming is a form of entertainment — not a solution to financial problems, and never something that should take over your daily life. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our duty of care seriously.

Responsible gaming means staying in control of how much time and money you spend on the platform. It means treating every bet as entertainment spending — not as an investment. pj99 provides a range of tools to help you maintain healthy boundaries, and our support team is available around the clock if you ever feel things are getting out of hand.

We are committed to promoting responsible gaming practices across Bangladesh. Our platform is built with safety features integrated at every level — from account setup to ongoing gameplay monitoring — so you can focus on the fun while we help keep things balanced.

Safety Tools

Tools to Keep You in Control

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Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget at all times.
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Time-Out Feature
Take a break from gaming for 24 hours, 7 days, or 30 days with a single request to our support team.
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Self-Exclusion
Request a long-term or permanent self-exclusion to block access to your account if you feel gambling is becoming a concern.
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Account Cooling-Off
Pause your account temporarily while keeping your balance safe. Resume only when you feel ready and in control.
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Activity Tracking
Review your betting history, session durations, and spending patterns directly in your account dashboard.
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24/7 Support
Our dedicated support team is reachable any time via email if you need help applying any responsible gaming tool.
Spending Limits

Setting and Managing Deposit Limits

One of the most effective responsible gaming tools is a deposit limit. At pj99, you can cap how much money enters your account within a given period. Here is how each limit type works:

Daily Deposit Limit

Caps the total amount you can deposit in any 24-hour period (Bangladesh Standard Time, UTC+6). Once reached, further deposits are blocked until the next day resets the counter. Ideal for players who want tight daily control over spending.

Weekly Deposit Limit

Defines the maximum total you can deposit across a rolling 7-day window. This helps players who find daily limits too granular but still want to keep week-on-week spending predictable. Changes to increase a weekly limit take 7 days to take effect.

Monthly Deposit Limit

Sets a hard cap on deposits within a 30-day calendar period. This is the broadest spending guardrail available and is recommended for players who want maximum long-term budget discipline. Increases to monthly limits take 30 days to activate.

Self-Exclusion

How to Request Self-Exclusion

Self-exclusion is a powerful tool for anyone who feels their gambling is becoming problematic. When you self-exclude, pj99 will block your account so you cannot log in, place bets, or make deposits for the duration you select. Here is the process:

  • 1Contact our support team at [email protected] and state that you wish to self-exclude from your pj99 account.
  • 2Specify your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Longer periods are encouraged if you are unsure.
  • 3Our team will verify your identity and process the request within 24 hours. Your account will be locked and your balance held safely.
  • 4After the exclusion period ends, you must contact support again to request reactivation. Reactivation is never automatic — your intent matters.
Warning Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling can affect anyone. It often starts subtly and can be hard to recognise from the inside. Watch out for these warning signs in yourself or someone you know:

  • Spending more money on gambling than you originally intended or can afford.
  • Chasing losses — continuing to bet in hopes of winning back money you have lost.
  • Lying to friends or family about how much time or money you spend gambling.
  • Feeling anxious, irritable, or restless when you try to stop or cut down on gambling.
  • Using gambling as a way to escape stress, depression, loneliness, or everyday problems.
  • Borrowing money, selling belongings, or neglecting bills in order to fund gambling.
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Need Help? We Are Here for You

If you believe gambling is negatively affecting your life or the lives of those around you, please reach out to our support team immediately. Your wellbeing is more important than any game. Our team can help you apply any of the tools above or simply talk you through your options. You are not alone.

[email protected]
FAQ

Common Questions About Responsible Gaming

To set a deposit limit, contact the pj99 support team at [email protected] with your account details and your preferred daily, weekly, or monthly cap amount. The support team will apply the limit within 24 hours. Decreases to your limit take effect immediately; increases are subject to a cooling-off delay.

The minimum age to register and play on pj99 is 21 years old. This applies to all players in Bangladesh. We verify age during the account registration and KYC process. Anyone found to be under 21 will have their account suspended and any winnings forfeited in accordance with our Terms and Conditions.

Yes. pj99 offers a time-out feature that lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits, but your account and balance are preserved. Contact [email protected] to request a time-out. At the end of the period your account will remain inactive until you contact us to reactivate it.

If you feel that gambling is seriously affecting your mental health, relationships, or financial situation, we strongly encourage you to seek professional help. In Bangladesh, you can speak to a counsellor through Kaan Pete Roi (a mental health helpline) or consult your local health centre. pj99's support team can also help you apply self-exclusion immediately while you seek further assistance. Please remember: asking for help is the right call.

Play Responsibly — Explore pj99 Safely

When gaming stays fun and within your limits, it is a great source of entertainment. Browse our games, read our FAQ, or log in to manage your account settings.

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