Terms & Conditions

📜Introduction

Welcome to pj99, an online gaming and sports betting platform serving the Bangladesh market. These Terms & Conditions constitute a legally binding agreement between you (the user) and pj99 governing your use of all services, games, promotions, and features available on our platform.

By registering an account, logging in, or placing any bet on pj99, you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately cease using the platform and close your account.

pj99 reserves the right to update, amend, or revise these Terms & Conditions at any time without prior notice. Continued use of the platform after any changes constitutes your acceptance of the revised terms. It is your responsibility to review this page regularly to stay informed of any updates.

👤Eligibility & Account Registration

To create a pj99 account and access our full range of services, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering or placing bets.
• You must provide accurate, complete, and current personal information during registration, including your full name, date of birth, and a valid contact method.
• Each individual may hold only one (1) active pj99 account. Creating duplicate or multiple accounts — whether under the same or different identities — is strictly prohibited and may result in permanent suspension.
• You must not be currently self-excluded or voluntarily suspended from pj99 or any other gambling platform.
• You must agree to use the platform for personal entertainment purposes only, and not on behalf of a third party or in any professional capacity that would constitute a conflict of interest.

pj99 reserves the right to conduct identity verification (KYC) checks at any stage. You may be required to submit a government-issued photo ID, proof of address, or payment method verification. Failure to complete KYC within the required timeframe may result in account restriction or withdrawal suspension.

💰Deposits, Withdrawals & Payments

pj99 supports a range of payment methods optimised for the Bangladesh market. All financial transactions on the platform are processed through secure, encrypted channels to protect user funds and personal data.

Deposit Conditions

Deposits are credited to your account balance promptly upon successful payment confirmation. The following conditions apply to all deposits:

• Minimum deposit amounts vary by payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Current limits are displayed in the cashier section at the time of transaction.
• Deposits made by a payment method must be withdrawn using the same method where operationally possible, to comply with anti-money-laundering obligations.
• pj99 does not accept deposits from third-party accounts. Funds must originate from a payment method registered in your own name.

Withdrawal Conditions

Withdrawal requests are processed within the timeframe specified in our help section, subject to the following conditions:

• All active bonuses attached to your account must be either forfeited or their wagering requirements fully met before a withdrawal can be processed.
• KYC verification must be successfully completed before any withdrawal request is approved. Unverified accounts are not eligible for withdrawal.
• pj99 reserves the right to delay or withhold withdrawal processing pending investigation in cases of suspected fraud, bonus abuse, or breach of these Terms & Conditions.

🎁Bonuses & Promotions

pj99 offers a range of bonuses and promotional incentives to eligible users. All bonuses are subject to the following general conditions unless a specific promotion's terms state otherwise:

• Welcome bonuses are available to new players on their first deposit. A minimum deposit amount applies (displayed at the time of the offer).
• All bonuses carry a rollover (wagering requirement) that must be completed before bonus funds or bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated in each promotion's specific terms.
• Bonuses cannot be transferred between accounts, exchanged for cash (unless wagering is complete), or combined with other promotional offers unless expressly stated.
• Free spins awarded as part of a promotion are subject to the same wagering conditions as other bonus types, unless specified otherwise.
• pj99 reserves the right to void, amend, or withdraw any bonus or promotional offer at any time, particularly in cases of suspected abuse, collusion, or irregular betting patterns.

Seasonal promotions tied to events such as Pohela Boishakh, Victory Day, Eid, and the BPL season are limited-time offers and may carry additional eligibility criteria. Details of each promotion are published in the relevant promotional page at the time of the offer.

♻️Responsible Gaming & Account Management

pj99 is committed to fostering a safe, fair, and enjoyable gaming environment. We strongly encourage all users to approach gambling as a form of entertainment and to set personal spending and time limits before beginning any gaming session.

If you believe your gambling behaviour is becoming problematic, pj99 urges you to make use of the responsible gaming tools available in your account settings. You can also contact our support team at [email protected] at any time for confidential assistance.

Grounds for Account Suspension or Termination

pj99 reserves the right to restrict, suspend, or permanently terminate any user account under the following circumstances, without being required to provide advance notice:

• Evidence of fraudulent activity, identity misrepresentation, or use of stolen payment credentials.
• Systematic exploitation of bonuses or promotions, including matched betting, arbitrage, or any coordinated abuse using multiple accounts.
• Breach of any provision within these Terms & Conditions, including the provision of false information during registration or KYC procedures.

📱Platform Use & Intellectual Property

All content displayed on pj99 — including but not limited to software, game interfaces, graphics, trademarks, logos, text, and audio-visual elements — is the proprietary intellectual property of pj99 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You must not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of pj99's platform, software, or content. Unauthorised use constitutes a material breach of these terms and may give rise to civil or criminal liability.

Game Integrity & Fair Play

All games available on pj99 are provided by reputable third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. Game outcomes are determined by certified Random Number Generator (RNG) technology or, in the case of live casino games, by real dealers operating under regulated studio conditions. pj99 does not manipulate game results. Any suspected technical malfunction will be investigated and, where applicable, affected bets may be voided in line with the relevant game provider's rules.

⚠️Limitation of Liability & Dispute Resolution

To the fullest extent permitted by applicable law, pj99 shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use or inability to use the platform, including but not limited to loss of winnings, data loss, service interruption, or third-party service failures.

If you have a complaint or dispute regarding any bet, transaction, bonus, or account action, you must raise the issue with our support team within 30 days of the relevant event. pj99 will investigate the matter and respond with a determination within a reasonable timeframe. Disputes raised after 30 days may not be eligible for review. Our decisions are final and binding except where required otherwise by applicable law.

• pj99 is not responsible for delays or failures caused by factors outside its reasonable control, including but not limited to internet connectivity issues, mobile network outages, banking system delays, or force majeure events.
• Payment disputes involving third-party processors (bKash, Nagad, Rocket, Upay) must be escalated directly to those service providers where the issue originates with their infrastructure.
• In no event shall pj99's aggregate liability to any user exceed the total amount deposited by that user in the 30-day period immediately preceding the claim.

🔏Privacy & Data Protection

pj99 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers.

Your data will never be sold to third parties for marketing purposes. It may be shared with payment processors, identity verification providers, and regulatory bodies strictly as required to operate the platform lawfully and securely. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

📋Amendments & Governing Law

pj99 may update, revise, or replace any part of these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice via a platform notification or email communication. The most current version of the Terms & Conditions is always the binding version and will be published on this page with the updated effective date.

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming standards. pj99 operates as a safe and reliable platform committed to fair play and player protection. Any unresolved disputes shall be subject to binding arbitration under internationally recognised procedures, conducted in English. Nothing in these terms limits any statutory rights you may have as a consumer under applicable law.