pj99 Privacy Policy

Last Updated: January 2026

Our Commitment to Your Privacy

pj99 is a trusted online gaming platform serving players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the privacy of our users seriously and are committed to handling all personal data with the highest level of care, security, and transparency.

This Privacy Policy explains what information pj99 collects from you when you register an account, make deposits via bKash, Nagad, Rocket, or Upay, browse our games, or contact our support team. It also explains how we use that information, who we may share it with, and what rights you have over your own data.

By accessing or using the pj99 platform, you confirm that you have read and agree to this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our services. Players must be 21 years or older to register and use pj99.

1. Information We Collect

pj99 collects information from you in several ways, depending on how you interact with our platform. We only collect information that is necessary for delivering a safe, fair, and personalised gaming experience to players in Bangladesh.

1.1 Registration and Account Information

When you create a pj99 account, we collect the following personal details:

• Full name and date of birth (to verify you are 21+ and a real person)
• Email address and mobile phone number
• Residential address (city and district within Bangladesh)
• Username and encrypted password
• National ID or passport number where required for identity verification (KYC)

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect transaction-related data including:

• Mobile banking account numbers used with bKash, Nagad, Rocket, or Upay
• Card details (masked) where Visa or Mastercard payments are used
• Transaction history, amounts in BDT, timestamps, and reference IDs

1.3 Technical and Usage Data

When you use pj99, we automatically collect certain technical data to improve performance and security. This includes your IP address, device type and operating system, browser type, pages visited and session duration, and game activity logs. This data helps us detect fraudulent behaviour, prevent unauthorised access, and personalise your experience on the platform.

2. How We Use Your Information

pj99 uses the personal information we collect strictly for legitimate business and operational purposes. We do not use your data for any purpose beyond what is described in this policy. Specifically, your information is used to:

• Verify your identity and confirm you meet the minimum age requirement of 21+
• Process deposits and withdrawals via your preferred Bangladesh payment method
• Provide access to our full game library including cricket betting, live casino, slots, and crash games
• Send account notifications, security alerts, and service-related communications
• Comply with responsible gaming obligations, including identifying patterns of problem gambling
• Prevent fraud, money laundering, and other prohibited activities on the platform

We may also use anonymised and aggregated data (which cannot be traced back to any individual) for internal analytics, to improve our product features, and to better understand gaming trends in the Bangladesh market.

3. Payment and Financial Data

pj99 facilitates payments through trusted local providers in Bangladesh. When you make a deposit using bKash, Nagad, Rocket, or Upay, your transaction is processed through those providers' own secure systems. We receive confirmation of the transaction but do not store your full mobile banking PIN or wallet credentials on our servers.

For card-based payments using Visa or Mastercard, card data is tokenised and handled exclusively by our payment processor. Actual card numbers are never stored in pj99's databases. All financial data is retained only as long as necessary for regulatory compliance and dispute resolution purposes.

4. Cookies and Tracking Technologies

pj99 uses cookies and similar technologies to deliver a smooth and secure experience on our platform. A cookie is a small text file placed on your device when you visit our site. We use three main categories of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and ensure your account balance and game history are displayed correctly. You cannot opt out of essential cookies while using pj99.

Performance and Analytics Cookies

These cookies collect anonymised data about how users interact with pj99 — such as which games are most popular, how long users spend on specific pages, and what features they use most. This information helps us improve the platform experience for all Bangladesh users.

Functional Cookies

Functional cookies remember your personal preferences on the platform, such as your preferred deposit method, notification settings, and gaming language selection. You may disable functional cookies in your browser settings, though doing so may reduce the personalisation of your pj99 experience.

5. Data Sharing and Disclosure

pj99 does not sell, rent, or otherwise transfer your personal information to third parties for marketing purposes. We may share your data only in the following limited and clearly defined circumstances:

• Service providers and technology partners who assist with platform operations under strict data-processing agreements (e.g. payment processors, game providers such as Pragmatic Play and Evolution Gaming, fraud detection services)
• Identity verification partners for KYC compliance — to confirm your age and Bangladesh residency
• Law enforcement or regulatory bodies where we are legally required to disclose information
• In connection with a business transaction such as a merger or acquisition, where user data may be transferred as part of the business assets, subject to the same privacy protections

In all cases, any third party receiving your data is contractually obligated to handle it in accordance with the standards set out in this Privacy Policy and must not use it for any purpose beyond what we have authorised.

6. Data Retention

pj99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. If you choose to close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by applicable law or for fraud prevention purposes.

Transaction records and financial data are generally retained for a minimum of five years following the date of the transaction to satisfy anti-money-laundering and record-keeping requirements. Technical logs may be retained for a shorter period, typically 12 months, unless extended for security investigations.

7. Your Rights and Choices

As a pj99 user in Bangladesh, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without undue complication. Your rights include:

• Right of access — you may request a copy of all personal data we hold about you
• Right of rectification — you may ask us to correct inaccurate or incomplete personal data
• Right of erasure — in certain circumstances you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data while a complaint is investigated
• Right to withdraw consent — where data processing is based on your consent, you may withdraw it at any time by contacting support

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all valid data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request.

8. Security Measures

pj99 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted access, regular security audits and vulnerability assessments, two-factor authentication options for account login, and automated fraud detection systems operating around the clock.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. If you suspect that your pj99 account has been compromised, please contact our support team immediately at [email protected] so we can take swift protective action on your behalf.

9. Age Restriction and Child Protection

pj99 is strictly an adult platform. You must be 21 years of age or older to register an account and use any of our services. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, we collect your date of birth and may request identity verification to confirm eligibility.

If we discover or are informed that a user under 21 has registered on pj99, we will immediately suspend that account, refund any deposits where possible, and permanently delete all associated personal data. Parents and guardians in Bangladesh who believe their child may have accessed pj99 are encouraged to contact us immediately at [email protected].

10. Third-Party Links and Services

The pj99 platform integrates games and services provided by third-party game studios, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While we partner with these providers to deliver our game library, each provider operates its own independent platform and privacy framework for their respective game interfaces. pj99 is not responsible for the privacy practices of any third-party game providers. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

11. Changes to This Privacy Policy

pj99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the 'Last Updated' date at the top of the page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of pj99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. The most current version of the Privacy Policy always supersedes all previous versions.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pj99 handles your personal data, our support team is available 24/7 to assist you. We are committed to addressing your privacy concerns promptly and professionally.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your query so our team can assist you as efficiently as possible. We aim to respond to all privacy-related enquiries within 3 business days.